Refund Policy

Strictly NO CANCELLATION of orders.

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Returns/Refund Policy

In rare cases, since we ensure the quality of the products before shipping, we replace damaged/wrong merchandise sent. Should this be the case, an unboxing/unpacking video is required upon receipt of your order. Otherwise, request for refund and/or exchange will not be honored.

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We do not accept size exchanges and color exchanges, please refer to the size chart before purchase.

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Our products come with a 7-day money-back guarantee. If you are not satisfied with your purchase for any reason, please contact us within 7 days of receiving your order to request a refund. Merchandise should be returned within 7 days after receiving, it in it's original unused condition.

 

To be eligible for a refund, the product must be in its original condition and packaging.

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We will process your refund request within 3-5 business days of receiving your return. Please note that original shipping charges are non-refundable.

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If you have any questions about our refund policy, please don't hesitate to contact me.

If you need to exchange an item, send us an email entitled "EXCHANGE ITEM" at (itsjennie.fromtheblock[a]gmail.com) and tell us why or attach a photo of the merchandise.